✅ If Fare Jump is Less Than ₹ 300 per person upto ₹ 600 from the total amount paid.

As instructed by Ravi Sir, please proceed with the booking. No customer confirmation is required.

⚠️ If Fare Jump Exceeds ₹300 in single pax and ₹ 600 in multiple pax then - 

Make a call to the customer using the script below:

1. Greeting & Verification:

“Hello [Customer Name], this is [Your Name] from Tripmaza. Am I speaking with [Customer Name]?”

(Wait for confirmation before proceeding)

2. Inform About the Fare Jump:

“Thank you for choosing Tripmaza for your flight booking. I’m calling to inform you that during the booking process, there was a change in the airline’s fare. The updated fare is slightly higher than what was initially displayed.”

3. Explain the Difference:

“The total fare has increased by ₹[Exact Fare Jump Amount]. Airline fares are dynamic and can change in real-time, and unfortunately, this change occurred during the booking process.

We’ve checked all the best possible options from our end, but this fare is currently not available. We also tried confirming the booking on the amount you initially paid, but unfortunately, we’re unable to secure the ticket at that price due to limited availability or fare unavailability.” Sometimes the same fare do get restored when travel date is beyond 7 days after one or two hours.

4. Seek Confirmation:

“Would you like us to proceed with confirming the booking at the new fare of ₹[Revised Total Amount]? To complete the booking, the difference amount of ₹[Fare Jump] would need to be paid.”

5. If Customer Agrees to Pay the Difference:

“Great! I’ll now guide you through the payment process to collect the fare difference, and we’ll go ahead with confirming your ticket.”

(Proceed with payment collection and then finalize the booking.)

6. If Customer Declines:

“No worries at all, we completely understand. We’ll cancel the booking request from our side, and a full refund will be processed with no deductions. While the standard refund timeline is 5–7 working days, the amount usually reflects in your account within 24–48 hours.”

“If you need help with rebooking, exploring other options, or have questions about your refund, feel free to reach out to us anytime.”

7. Closure:

“Thank you for your time, [Customer Name], and for choosing Tripmaza. Have a wonderful day!”